Customer Services Committee and Tenant Influencer Application Form

Latest revision date: Nov 2025
Revision due date: Nov 2026



Who is this form for?

This form is for any Berneslai Homes tenant or leaseholder who would like to apply to be on Customer Services Committee or for a position on any of the tenant influencer vacancies.

Come and join us!
Talk is Change: We’re shaking things up and you’re invited to be part of it! Whether you’re passionate about your neighbourhood, customer service, or repairs, or just want to make a difference, there’s a role for you.

We’ve got a range of new involvement opportunities for tenants and leaseholders. Some are paid or voluntary roles on our Customer Services Committee, and some are voluntary tenant influencer roles. No experience needed just your voice, your ideas, and your lived experience.

If you'd like any support with understanding our engagement opportunities or completing this form, please contact:


We’re looking for tenants and leaseholders to sit on the groups below:

Customer Services Committee
Customer Services Committee is part of the Board, so this is a governance role where you will be working with Board Members to make sure the tenant voice is considered and influences Board when they make decisions.
  • There are 4 positions (2 paid, 2 voluntary)
  • Meets quarterly
  • In person at Gateway Plaza

Tenant Voice Panel (TVP)
This panel helps shape services, review policies, and makes sure tenant voices are heard loud and clear, by providing assurance and challenge.
  • There are 12 positions in total
  • Meets every 2 months (6 times a year)
  • In person or online

Tenant Influence Panels (3 themed panels)
The three new panels focus on:
  • Homes: Building safety, damp and mould, and the repairs service
  • Customer services: Complaints, communication, and service standards
  • Neighbourhoods: Estate walkabouts, anti-social behaviour, and environmental issues

  • There are 24 positions total (8 per panel)
  • Meets quarterly
  • In person or online

Visit the Get Involved section of our website to find out more about each panel. If you're interested, please complete the form below.

Protecting your personal data

By completing this form you acknowledge that we will follow our responsibilities under data protection legislation. We will store the information securely, share it with partners and other statutory agencies where we have the right under law to do this, use it only for the purpose it was provided and process it as set out in our privacy policy. For more information please see our privacy policy on our website
  • Your Personal Details

  • Title *

  • First Name *

  • Last Name *

  • Address *

  • Phone *

  • Email *

  • Contact Preference

  • Please tick the positions you would like to be considered for *

  • Tell us why you'd make a great Customer Services Committee Member or Tenant Influencer *

  • I confirm that I am a tenant or leaseholder of Berneslai Homes and that I am happy to make this application and for Berneslai Homes to contact me. *

    I understand that if I haven't completed this form fully, it may result in a delay in Berneslai Homes acting on my request.