Accessibility statement for Berneslai Homes E-Form System (www.forms.berneslaihomes.co.uk)
This accessibility statement applies to www.forms.berneslaihomes.co.uk .
This site offers a range of forms relating to services provided by Berneslai Homes including:
- Making a complaint, comment or suggestion
- Updating a housing application
- Setting up a direct debit
- Applying for permission
- Reporting an issue
- Ending or amending a tenancy
This website is run by Berneslai Homes. We want as many people as possible to be able to use this website, however we are aware that it has some accessibility issues.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is:
We know some parts of this website are not fully accessible:
· the text will not reflow in a single column when you change the size of the browser window
· there may be problems using screen readers
· you cannot modify the line height or spacing of text
· some of our online forms are difficult to navigate using just a keyboard
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us:
E:Mail: customerservices@berneslaihomes.co.uk
Phone: 01226 774376
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. Our Customer Services Team will help if you find any problems not listed on this page or think we’re not meeting accessibility requirements. You can contact us:
E:Mail: customerservices@berneslaihomes.co.uk
Phone: 01226 774376
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter .
Technical information about this website’s accessibility
Berneslai Homes Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.
Disproportionate burden
We are replacing this system by April 2021. We’ve assessed the cost of fixing the issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
What we’re doing to improve accessibility
We are replacing the system by April 2021 using a fully accessible site.
Preparation of this accessibility statement
This statement was prepared on 15th September 2020.
This website was last tested on 10th September 2020. The test was carried out by Barnsley Metropolitan Borough Council on our behalf.