Report a Repair

Latest revision date: July 2025. Revision due date: July 2027


Who is this form for?

Please use this form if you would like to report a non urgent repair in your home. If you have an emergency repair please phone us on our 24/7 Repairs Hotline 01226 787878.

You can also use this form if you want to report a repair on behalf of a tenant.

Please note that we only process repairs requested using this service at the end of our Monday to Friday working day. We may need to contact you for more information about your request. We will do this within 3 working days.


Protecting your personal data

By completing this form you acknowledge that we will follow our responsibilities under data protection legislation. We will store the information securely, share it with partners and other statutory agencies where we have the right under law to do this, use it only for the purpose it was provided and process it as set out in our privacy policy. For more information please see our privacy policy on our website.
  • Who is completing this form?

  • I am filling this form out on behalf of:

  • Who are they? *

  • Address of this person *

  • Name of the person you are contacting on behalf of *

  • Telephone number of this person *

  • Email address of this person

  • Do you have authorisation to speak on behalf of this person? *

  • Your details

  • Title

  • First name *

  • Last name *

  • Address *

  • Phone number *

  • Email address

  • About the repair you are reporting

  • Please tell us more about the location of the repair *

  • Please tell us about the repair using as much detail as possible. We may need to contact you by phone or e-mail if we have any questions. This may take us up to 2 working days so please do not use this form to report emergency or urgent repairs.


    For example:

    • My water isn’t getting hot enough, it takes ages to fill the bath and I have no other form of bathing.

    • There is one fence panel missing on my 4ft high front fence.

    • There is a small patch of plaster (10cm x 10cm) that has cracked on my living room wall.

  • Repair details *

  • When did you first notice the repair?

  • Have you reported this to us before?

  • When did you do this?

  • What have we done about this?

  • How have you reported this?

  • Are there any resident in your home with any disabilities or health conditions? *

  • Are there any children or babies in your household?

  • Are there any people over 65 in your household?

  • How many people are living in the property?