Complaints eForm

Latest revision date: April 2024
Revision due date: April 2026


Who is this form for?

Please use this form if you have a complaint. You can also use this form if you want to make a complaint on behalf of a tenant.

Protecting your personal data

By completing this form you acknowledge that we will follow our responsibilities under data protection legislation. We will store the information securely, share it with partners and other statutory agencies where we have the right under law to do this, use it only for the purpose it was provided and process it as set out in our privacy policy. For more information please see our privacy policy on our website
  • Your details

  • Title *

  • First Name *

  • Last Name *

  • Phone Number *

  • Email Address

  • Address *

  • Feedback

  • Which service does this feedback relate to?

  • If you know please tell us the date of the matter you are telling us about

  • What do you want to tell us about?

  • What would you like us to do to put things right?

  • Have you already informed us about this?

  • Who did you report this to and when?

  • Upload Documents
  • Use this section to upload information that may help us deal with your contact. For example a photo or a letter. To upload this information you can either use a scanner or take a photo with your phone or tablet. Just click the upload button.

    More than one piece of information? Just click the “Add” button after you’ve finished uploading each one. You can upload a maximum of five pieces of evidence.

    If you haven’t got the evidence to upload at this point you can save your form until you have or you can upload it later using our “Document upload e form” which you can find on the Tell Us About it section of our website.

  • Documents of proof

    You can upload the following file types: JPG, PDF, PNG
    Please note if you are going to save this form instead of submitting, you will need to upload your file when you submit.

  • Additional Support
  • We may be able to offer additional support to access the complaints process. If you feel this would benefit you, please notify us of your requirements as soon as you can. Additionally, if there are any vulnerabilities, disabilities or specific personal circumstances that may be relevant to your complaint, please tell us below:

  • Let us know if you need Additional support

  • Would you like us to speak to a representative?

  • Please give details of the representative’s name and contact phone number

  • Please indicate your preferred method of communication:

  • Confirmation
  • - By ticking the box below I confirm that the information in this form is true and that you will contact me if you need to discuss the matter further

    - I understand that if I have not completed this form fully it may result in a delay in us acting on your request.

  • Confirm