Updating your personal contact information

Latest revision date: April 2023
Revision due date: April 2025


Who is this form for?

Please use this form to tell us about any changes to your phone number or e-mail address. You should only complete this form if you are the tenant or leaseholder. Before you complete this form you will need to know your tenancy or rent reference number.

If you are applying to act on behalf of a tenant you need to complete an appointee form (and supply the relevant evidence) which you can find on our website.

If you are on the housing register and want to update your details you must complete the housing register change of circumstances form

Protecting your personal data

By completing this form you acknowledge that we will follow our responsibilities under data protection legislation. We will store the information securely, share it with partners and other statutory agencies where we have the right under law to do this, use it only for the purpose it was provided and process it as set out in our privacy policy. For more information please see our privacy policy on our website
  • Your personal details

  • Title *

  • First Name *

  • Last Name *

  • Address *

  • Updating your contact details

  • Update your home phone number *

  • New phone number

  • Update your mobile number *

  • New mobile number

  • Update your email address *

  • New email address

  • Security questions
  • Before we update your information we will need to confirm your identity by asking you some security questions which we will match to the information we hold about you. If the security details don't match we will contact you and let you know. If the security details match we will update your contact details within 3 working days.

  • Date of birth *

  • National Insurance Number *

  • Your tenancy or rent reference number *

  • Confirmation
  • By ticking the box below I confirm that the information in this form is true and that you will update my details.

    - I understand that if I have not completed this form fully it may result in a delay in us acting on your request.

  • I confirm that I am the tenant or leaseholder of the property listed above